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This is by far the more cumbersome of the two processes as a result of an Import Export policy designed to protect the Indian Economy. The customs & central excise tariff policy covers virtually any item imported into India under 98 Chapters with numerous headings. The headings are 8 digit nos. as per international norms & each heading attracts a different rate of duty. In addition to this, the government issues notifications from time to time, offering concessions on the same with respect to certain class of goods which it deems necessary for various reasons.
It is therefore imperative that the custom house agent has an in-depth & clear understanding of the same in order to guide the clients on the best alternatives available to them. ICE by virtue of keeping a close & constant touch with key personnel in the customs house, always ensures that the company is up to date on such changes.
Given the complex procedure of customs clearance in India, ICE dedicates itself to constantly stay abreast of developments & provide its customers with accurate & up-to-date information of charges, duty structures, procedures as well as formalities to be completed prior to import or export of cargo. ICE has proactively been at the forefront of the recent initiatives undertaken by Indian customs to slowly change from a cumbersome & time consuming paper process to a highly computerized clearance procedure to match if not out do those of the western countries. ICE is already online with customs & is fully equipped to clear documents electronically.
To further enhance the quality of services & differentiate itself from others, ICE provides its customers with periodic stage wise progress reports tailored specifically to suit their requirements.